Corporate Customer Complaints Form

The City of Brantford provides over 198 programs and services to the community and remains committed to enhancing customer service throughout our operations. However, customers may not always be satisfied with a service provided and should have the ability to express their issues or concerns to frontline staff providing the service.

Customers are required to notify frontline staff in the department providing the service of their dissatisfaction with the intent of reaching a satisfactory resolution. City employees will resolve issues or concerns expressed by a customer to the best of their ability, working within established guidelines. If a customer is not satisfied with the handling of their complaint via regular customer service channels or by frontline staff, a formal complaint can be submitted.

Please complete the form below making sure to provide all the required details.

Form Completion Instructions

All fields labeled with a red star () are mandatory and must be completed before your application may be submitted.

Once submitted, you will receive an email confirming the receipt of your complaint. Your complaint will then be sent to the appropriate Director for further investigation. You will receive notification of the staff member assigned to your complaint within 5 days. After investigation, a formal response will be sent to you outlining the findings and any proposed resolution, where available, within 30 days of the date of submission.

Collection of data disclaimer:
Personal information contained on this form is collected under the authority of the Municipal Act, 2001, S. O. 2001, c. 25 and will be used for the purpose of administering your request for, and use of, Corporate Complaint Form. Questions about this collection should be directed to:
The Clerk, City of Brantford
100 Wellington Square
PO Box 818
Brantford Ontario
N3T 5R7
Phone: 519-759-4150 x5713